Thank you very much for choosing the Cuyahoga EITC Coalition to complete your tax return. We are a group of community partners and volunteers, all of whom are certified by the IRS to complete your taxes. We look forward to seeing you very soon! Please read the below information carefully so you are prepared for your appointment.

The tax preparation process may vary depending on the tax site. At select sites you will give your documents to a preparer and you will wait in your car or a designated room while it is being prepared. Other sites may ask you to return at a designated day and time to pick up and sign your tax return. 

If you are having your return done at a drop-off location, these sites will have capacity for a maximum of two (2) people at any given time to wait in the lobby if you are traveling by bus or arriving on foot and cannot easily return later.

All tax sites require an appointment this year - there will be no walk-in appointments. 

Please Note: If you require services in a language other than English, please schedule an appointment at Asian Services in Action.

List of Documents to Bring

Failure to bring all required documentation with you to your appointment will delay the processing time. 

We require the following documents:

  •  Photo ID: Driver License, Passport, Government-Issue Photo ID
  • Social Security Cards for every person that will be listed on return (including children) or ITINS
  • All tax documents that have been received for the tax year (including but not limited to: W-2, 1095-A, 1098-T, 1098-E, 1099-R, 1099-INT, 1099-DIV, 1099-MISC, 1099-SSA, 1099-B)
  • Last Year's Tax Return (if possible)
  • Bank account and routing number if using direct deposit to receive tax refund
  • If taxpayer has childcare expenses, need documentation of the amount paid, address of facility, and provider's Federal EIN number or provider's SSN
  • Identity Protection PIN if the IRS has assigned one to you

If you are filing for any previous year, please be prepared to share the amount of your stimulus payment and Advanced Child Tax Credit payments with your tax preparer.

Please note after reviewing your documents we may request additional information to complete your application.

If you need assistance with booking an appointment, please call (216) 293-7200 and choose option 4 to leave a voice mail and receive a call back.


The Cuyahoga EITC Coalition offers free tax preparation services for qualifying individuals and families living in Cuyahoga County.

Locations of Cuyahoga EITC Coalition VITA Program Sites

  • Asian Services in Action (ASIA) located at 3631 Perkins Ave., Suite 2A-W Cleveland OH 44114
  • Burten Bell Carr (BBC) located at 7201 Kinsman Rd., Cleveland OH 44104
  • Clark Branch of Dollar Bank located at 3115 W 25th Street. Cleveland OH 44109 (at W25th and Clark)
  • CHN Housing Partners located at 2999 Payne Ave., Cleveland, OH 44114 - Drop Off Site Only
  • ESOP located at 11890 Fairhill Rd., Cleveland OH 44120
  • Famicos Foundation located at 1325 Ansel Road, Cleveland, OH 44106
  • Fleet Library located at 7224 Broadway Avenue, Cleveland OH 44105
  • Gordon Square located at 6516 Detroit Ave., Cleveland OH 44102 (In the Capitol Theatre arcade building at W65th and Detroit)
  • MetroHealth Opportunity Center-Buckeye located at 2816 East 116th Street, Cleveland OH 44120
  • Mt. Pleasant County Building, serving Southeast Cleveland and Southeast Suburbs in Cuyahoga County located at 13815 Kinsman Rd., Cleveland OH 44120
  • Notre Dame College located at 1857 South Green Rd., South Euclid OH 44121
  • Parma Snow Library located at 2121 Snow Rd., Parma OH 44134
  • Step Forward located at 1801 Superior Ave., 4th floor, Cleveland OH 44114 TO SCHEDULE AN APPOINTMENT AT THIS LOCATION CALL, 216-858-1781
  • Stephanie Tubbs Jones Health Center, part of The Cleveland Clinic, located at 13944 Euclid Ave., East Cleveland OH 44112
  • The Centers - Uptown located at 12201 Euclid Avenue, Cleveland OH 44106
  • The Centers - Gordon Square located at 5209 Detroit Avenue, Room LL23, Cleveland OH 44102

Locations of Super Refund Events

Tri-C Metropolitan Campus (February 25th): Metro Campus Tech Learning Center, 2900 Community College Avenue, Cleveland OH 44115

Neighborhood Family Practice: 3569 Ridge Road, Cleveland OH 44102

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 293-7200 and following the instructions.