Thank you very much for choosing the Cuyahoga EITC Coalition to complete your tax return. We are a group of community partners and volunteers, all of whom are certified by the IRS to complete your taxes. We look forward to seeing you very soon! Please read the below information carefully so you are prepared for your appointment.

The tax preparation process may vary depending on the tax site. At select sites you will give your documents to a preparer and you will wait in your car or a designated room while it is being prepared. Other sites may ask you to return at a designated day and time to pick up and sign your tax return. 

If you are having your return done at a drop-off location, these sites will have capacity for a maximum of two (2) people at any given time to wait in the lobby if you are traveling by bus or arriving on foot and cannot easily return later.

All tax sites require an appointment this year - there will be no walk-in appointments. 

List of Documents to Bring

Failure to bring all required documentation with you to your appointment will delay the processing time. 

We require the following documents:

  •  Photo ID: Driver License, Passport, Government-Issue Photo ID
  • Social Security Cards for every person that will be listed on return (including children) or ITINS
  • All tax documents that have been received for the tax year (including but not limited to: W-2, 1095-A, 1098-T, 1098-E, 1099-R, 1099-INT, 1099-DIV, 1099-MISC, 1099-SSA, 1099-B)
  • Last Year's Tax Return (if possible)
  • Bank account and routing number if using direct deposit to receive tax refund
  • If taxpayer has childcare expenses, need documentation of the amount paid, address of facility, and provider's Federal EIN number or provider's SSN
  • Identity Protection PIN if the IRS has assigned one to you

If you are filing for any previous year, please be prepared to share the amount of your stimulus payment and Advanced Child Tax Credit payments with your tax preparer.

Please note after reviewing your documents we may request additional information to complete your application.

100% Virtual Tax Preparation is back! Volunteers are ready and able to complete your tax return. There are some things you need to know before you sign up:

1. Because you will be uploading your documents into the software, you will need either a smart phone with a camera or access to a scanner to show clear images of your tax forms.

2. You will need your social security card and photo ID plus social security cards of each person on the tax return to complete your taxes.

3. The tax preparation process from beginning to end takes approximately one week, provided you upload your documents and sign your return in a timely manner.

4. Volunteers will be scheduling phone calls with you if they have questions and to go over your return. You will need to have access to a reliable number and a quiet space.

If you meet these requirements and agree to these time frames, please visit the link below to begin this process.


The Cuyahoga EITC Coalition offers free tax preparation services for qualifying individuals and families living in Cuyahoga County.

Locations of Cuyahoga EITC Coalition VITA Program Sites

  • CHN Housing Partners located at 2999 Payne Ave., Cleveland, OH 44114 - Drop Off Site Only
  • Famicos Foundation located at 1325 Ansel Road, Cleveland, OH 44106
  • Step Forward located at 1801 Superior Ave., 4th floor, Cleveland OH 44114 TO SCHEDULE AN APPOINTMENT AT THIS LOCATION CALL, 216-357-2621

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 293-7200 and following the instructions.